Industrial Hardware e-Commerce Terms of Purchase
How to Order Without a Catalog Part Number
How to Obtain Technical Support
General and Expedited Shipping Information within United States
Shipments Outside of the United States
Export Controls and Related Regulations
Returns, Exchanges and Cancellations
Additional Product Information
Information about Previous Orders
Federal Tax ID, DUNS Number and Cage Code
Our target market is the Original Equipment Manufacturer (OEM), Commercial, Industrial and Residential Construction, Government or other industrial buyers. Industrial Hardware makes no warranties to those defined as consumers in the Magnuson-Moss Warranty-Federal Trade Commission Improvement Act.
The products and services that we offer are exclusively intended for an industry professional. Many products on this website if inappropriately used could cause severe injury or death. It is not our intention to sell to non-professionals, homeowners and other retail consumers. We offer no warranties to consumers.
Possession of, or access to any Industrial Hardware catalog, literature or websites does not constitute the right to purchase from Industrial Hardware. Industrial Hardware reserves the right to cancel or suspend user privileges or access to our site for no reason and without notification.
How to obtain a Price Quote
Industrial Hardware offers many standard products and also provides custom fabricated products that may be configured online. We have created a utility within our site that permits you to obtain a quote online for Standard or Configurable Products items with $0.00 value as follows:
Industrial Hardware offers many standard products and also provides custom fabricated products that may be configured online. We have created a utility within our site that permits you to obtain a quote online for Standard or Configurable Products items with $0.00 value as follows:
1- Simply add items to our shopping cart
2- View Items in the shopping cart in upper right corner of page.
3- Add Job Information or Requisition #
4- Advise us of certification, testing or other compliance requirements
5- Provide us with your contact information
Your Request for Quote will be promptly processed normally within 24 hours.
Please note items added to the Shopping Cart that require a quote cannot be co-mingled with priced items when using our automated quote utility.
How to place an Order
We accept orders via through this web site , phone , fax or e-mail . Our web site search features will assist you in locating every item that is offered. You do not need to use Industrial Hardware’s part numbers to locate an item. Please contact us if you require assistance. After you place your order, we will send you an e-mail acknowledgement.
You do not need to have a previously existing account with us to place orders in our online store. You may create an account online at any time and we will save the information for future orders. We want to assure your privacy and security. See our Frequently Asked Questions (FAQ) for information about how we protect your information.
Certification, testing or other compliance requirements must be requested at time order. We will match your order requirements to those specified in your quote request.
How to Order Without a Catalog Part Number
If you can’t find exactly what you need in our online catalog , we can help. Give us a call , or fax or e-mail or use our Live Online Assistant and provide us with a description of the product, a drawing, a photograph (.jpg) or the manufacturer's part number.
If you wish to send us a sample to evaluate, please address it to the attention of our Technical Support Department. If sent by US Mail , please send it to our PO Box in Pequannock NJ . Be sure that bulkier objects are properly packaged so that they break through their package in the mail. To avoid damaging Post Office equipment please mark package “Please Hand Cancel”.
The U.S. Post Office does not accept deliveries from any other common carrier such as UPS, Federal Express or DHL.
Samples sent to us by other shipping methods should be sent to our Paterson facility .
We will not return your sample unless it is clearly noted on your packing slip as “Please Return”. Items of value should be sent with tracking information, whether by Certified Mail or Tracking number. Sometimes destructive testing is required to evaluate your sample. If your sample is “one-of-a-kind” or of significant, value, please note its value and “Do Not Destroy, Please Return” on your packing slip. If we must return your sample, we may request that you pay the shipping charges (including insurance) incurred.
How to Obtain Technical Support
We are dedicated to ensuring that your account remains secure. Learn more about the various ways to protect your account:
Product Suitability
Many states and localities have codes and regulations governing sales, construction, installation, and/or use of products for certain purposes, which may vary from those in neighboring areas. While Industrial Hardware attempts to assure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how the product is installed or used. Before purchase and use of a product, please review the product application, and national and local codes and regulations, to be sure that the product, installation, and use will comply with them.
Hours of Operation
Our facility is open to accept phone calls, customer pick-ups and vendor deliveries from 7:30am-5:00pm EST (Eastern Standard Time) Monday-Friday. Our web site, e-mail and fax are off-hour options.
In order to provide you with the very best service, we suggest that you place your order before arriving for pick-up. This way we you can be assured that there will be no unnecessary delay when you arrive.
General and Expedited Shipping Information within United States
We will always make every effort to ship same day, sales volume permitting at standard ground rates. If your order must be prioritized, please contact us as early as possible.
We will always attempt to ship from a facility closest to your location even if that warrants a shipment direct from the manufacturer rather than from our inventory. Therefore, we can provide prompt reliable service at the lowest possible cost.
We insure all shipments which are added to our shipping charge if applicable. If freight collect shipments are requested, the burden of tracking, insurance and claims is assumed by the buyer.
We give priority to priority class shipments which require overnight delivery. If we cannot ship same day when a priority shipment is specified, we will attempt to contact you by phone, so providing us with your cell # is recommended. We also recommend that you call us and direct our attention to your most urgent requirements.
If an overnight delivery is required, please be sure to specify Early AM, Standard Overnight or Next Business Day option. Each of these options may vary by carrier.
No Liability: Our organization, as well as any affiliated companies or individuals, cannot be held liable for delays in third-party shipping services. These services may not always scan packages upon pick-up. This delay in scanning does not necessarily indicate an issue with your shipment. This may also obsucre liability for delayed shipments. While we strive to provide accurate information and facilitate smooth shipping processes, we are not responsible for circumstances beyond our control.
Shipments Outside of the United States
We can ship our products throughout the world using air and ocean transportation services. We evaluate international orders based upon Homeland Security guidelines from all new customers to determine whether we can accept them. To facilitate each transaction, please complete and provide the following form along with your purchase order
Export Controls and Related Regulations
Customer represents and warrants that it is not on, or associated with any organization on the United States Department of Commerce's Bureau of Industry and Security's Denied Persons List or Unverified List http://www.bis.doc.gov/complianceandenforcement/liststocheck.htm ; or the United States Department of the Treasury's Office of Foreign Assets Control lists, Specially Designated Nationals, Specially Designated Global Terrorists, Specially Designated Narcotics Traffickers, Specially Designated Narcotic Traffickers-Kingpin, or Specially Designated Terrorists List; or the United States Department of State's Designated Foreign Terrorist Organizations, Embargoed Countries list, or Debarred Persons List; or is subject to a denial order issued by the United States Department of Commerce. Customer shall comply with all relevant laws and regulations of governmental bodies or agencies, including but not limited to all applicable export control laws of the United States or other governing agencies and their successors.
Minimum Order Value
For domestic transactions, we have a $50.00 minimum order for anything that we offer from our large inventory. For export to Canada and Mexico, our minimum order is $250 and elsewhere $1000. If the item is out of stock, you will always be promptly notified and advised whether your order meets a factory direct shipment minimum for both amount and factory packaging. If we cannot satisfy your immediate requirements, we promptly refund your full purchase amount.
Types of Orders
All products that we offer fall in one of the following categories:
Standard products, which we maintain in inventory, do not require any deposit when ordered.
Special orders, which either exceeds our Standard Inventory levels or don’t generally inventory due to low demand. We reserve the option of requiring a deposit for these orders and these orders may be subject to a restocking charge.
Custom products, which are custom fabricated to meet your specific requirements, which includes cutting chain, wire rope, metal shapes or other items to a specific dimension. These items require a financial commitment before we can process your order. These orders are generally non-cancellable and non-returnable but we will make every to assist you in avoiding unnecessary costs.
Technical Drawings
We provide technical drawings when necessary to provide clarification of the product that we intend to provide. This is not a free service and unless otherwise noted, it is embedded into our cost of providing professional services. We do not provide drawings until our quoted price is accepted which is demonstrated by payment or a non-cancellable purchase order. If an order is placed and in good faith, we have provided proprietary detailed drawings, there will be a 50% order cancellation fee even if manufacturing has not begun. Otherwise the order remains non-cancellable but will make every reasonable effort to limit your cancellation-fee liability.
Our technical drawings are for our use only and may (intentionally) not contain all the necessary information to produce the product as intended for the customer’s application. It is not uncommon for us to develop but not submit supplemental proprietary documents which “complete” the drawing. Therefore, we do not authorize nor accept any liability whatsoever for products manufactured by others from our proprietary drawings.
Sales Tax
Customers are responsible for all applicable taxes.We charge sales tax only in New Jersey transactions. However, when items are shipped directly from the manufacturer in the same state as the shipment location, the question of the manufacturer’s liability to collect Sales tax comes into play. Whether or not you are located in New Jersey, if you wish to submit a Sales tax exemption certificate, you may submit it online , or by e-mail, fax, or mail us a signed copy . We have most New Jersey Sales tax certificates online and available for your immediate download. We also have a Multi-State Sales tax exemption document available for use.
We currently accept the following New Jersey Sales Tax exemptions online:
Original Equipment Manufacturer (OEM) NJ ST-4
Construction Exemption NJ ST-13 (specific to each job)
Distributor NJ ST-3
Tax Exempt Organization NJ ST-5
Urban Enterprise Zone NJ UZ-5
Farm NJ ST-7
New Jersey State Government
The exemption process is as follows:
1) Register your account online and check box adjacent to “If you want to register for tax exemption”.
2) Check the tax exemption(s) where you intend to upload your certificate
3) Be sure to depress Submit button at bottom of page.
4) Certificate will be reviewed during normal business hours by our Accounts Receivable department. Please allow 1-2 days in advance of your purchase requirements for certificate approval.
5) Upon receiving authorization, you will be notified by e-mail.
6) 1 month before your certificate expires, you will be notified of the pending expiration and may resubmit a new certificate.
7) We retain all tax exemption documents for 5 years.
Returns, Exchanges and Cancellations
All returns, exchanges or cancellations require advance written authorization. Requests must be submitted within 30 days after delivery. Each is defined by the product type, the scope of the order or the manufacturer’s requirements.
We treat every transaction with the highest degree of professionalism and expect that our customers will reciprocate in kind. We also understand that mistakes are unavoidable and therefore accept returns, exchanges and cancellations when possible.
Once we have purchased, received, inspected, inventoried, quoted, packaged and shipped product, we have performed all the duties that entitle us to our mark-up. If a product is to be returned, we have to perform all tasks a second time and therefore require a minimum 20% restocking charge plus all shipping charges, which of course may only minimally cover our cost of one transaction, not both.
All returns must be returned undamaged in the same (undamaged) container in which they were shipped and are subject to inspection. Essentially they must be resalable without us adding effort.
Many of the products that we sell are lot-controlled. If the seal is broken, we cannot accept a return under any condition. If you purchase a serialized power tool, the serial number of the tool returned must match the one that is returned for credit.
Special order items are subject to the restocking conditions that the manufacturer has defined for us. This means that the restocking charge may be higher but never below the 20% stated above. We have had occasions where the manufacturer refused to accept a return and we are bound by their decision.
Custom items are non-cancellable, non-returnable items but we will make every to assist you in avoiding unnecessary costs if a cancellation is necessary. Please review our technical drawing policy..
Additional Product Information
If you have any regarding the content of this page, please go to Call, fax, or e-mail us to let us know what other kinds of information you need. We will provide Material Safety Data Sheets (MSDS) on request for all products classified as hazardous by OSHA.
Information about Previous Orders
We do not currently offer past order history online but it will be offered in the future. Our in-house accounting system tracks orders for the past 12 years. We expect to shortly integrate both systems.
Federal Tax ID, DUNS Number and Cage Code
Our federal tax ID number is 22-2401911 . Our DUNS number is 05-492-3321 . Our Cage Code is 1YKN4.
Open Account Information
For customers with established Industrial Hardware credit, payment terms are 1% net 30 days from the date of shipment, pick-up or notification that your order is ready for shipment. Anticipation or other cash discounts are not allowed.
We offer 1% 10 Day Net 30 credit terms to responsible companies that expect to make multiple purchases throughout the year. An open account requires a 50% credit card deposit against the first order which be at least $5000.
Please contact a sales representative for a credit application. You can provide your credit information online during registration by uploading your credit references in a PDF document. Your references will not be checked until an order is pending. You will still be required to sign our credit application to acknowledge agreement to our payment terms.
If customer fails to make payment within thirty (30) days, Industrial Hardware may defer shipments until such payment is made, or may, at its option, cancel all or any part of unshipped order. Industrial Hardware will not assume liability for the loss of pricing discounts or cost-savings lost due to actions taken as a result delinquent payments.
Customer shall not assign any order or any interest therein without the prior written consent of Industrial Hardware. Any actual or attempted assignment without Industrial Hardware's prior written consent shall entitle Industrial Hardware to cancel such order upon notice to customer.
On any open account sale, Customer hereby grants to Industrial Hardware a priority lien, purchase money security interest and/or chattel mortgage in the products and any accounts receivable or cash from resale thereof until full payment is made to Industrial Hardware. Customer agrees to file or permit Industrial Hardware to file any financing statements or other appropriate documents with its governmental authorities to perfect the validity, priority, and enforceability of Industrial Hardware's priority lien or security interest. Customer agrees to inform Industrial Hardware immediately if it intends to use any import financing or has or will be granting a lien or security interest on its inventory to any third party.
All web site orders must be paid by credit card. All payments must be in U.S. dollars. We accept Visa, MasterCard and American Express. If you prefer not to issue a credit card online, you can call us to pay by credit card or mail a check or money order to us at PO Box 385, Pequannock New Jersey 07440-0385. We also accept wire transfers and cash. Please do not mail cash.
Industrial Hardware shall have the right of set-off and deduction for any sums owed.
Export orders may be subject to special export payment terms and conditions.
Customer agrees that any credit balances issued will be applied within one (1) year of its issuance. IF NOT APPLIED OR REQUESTED WITHIN ONE (1) YEAR, ANY BALANCE REMAINING WILL BE SUBJECT TO CANCELLATION, AND INDUSTRIAL HARDWARE SHALL HAVE NO FURTHER LIABILITY.
Industrial Hardware shall not be liable for any delay in or impairment of performance resulting in whole or in part from any force majeure event, including but not limited to Acts of God, labor disruptions, shortages, inability to procure product, supplies or raw materials, severe weather conditions, or any other circumstances or cause beyond the control of Industrial Hardware in the conduct of its business.
Products may be substituted and may not always exactly match catalog descriptions and/or images. We will always contact you if we plan to provide any product substitution.
